Customer Service

The Customer Journey

February 11, 2020

Do you know what your customers want? You are going above and beyond, yet they still go to your competitor instead. How do you figure…

What to do with the Review

July 5, 2019

So, you’ve asked your customers for reviews, and they’ve started pouring in. You’re averaging 4+ stars, engaging with customer feedback, and building a great online…

Asking for the review

July 3, 2019

Asking for business reviews may seem like a daunting task, but it doesn’t have to be. There are many different ways you, as a business…

The Do’s and Don’ts of Business Reviews

June 27, 2019

You’re receiving reviews about your business but you’re not sure what to do with them now that you have them. Online review sites have boomed…

Retaining the Loyalty

June 18, 2019

How are some ways you can retain existing customers and strengthen brand loyalty? We’ve come up with 5 areas where if you spend a little…

Customer Reviews: Defining Improvements

August 14, 2018

Did you know that 90% of people will hesitate to make a purchase, online or otherwise if there isn’t a review associated with the item…